Support

Email support@renamebee.com. We usually reply within 2 business days.

Common fixes

• “Sign-in was cancelled” – click “Choose files in Google Drive” again and complete Google’s sign-in window.
• “You do not have permission” – you need edit access to the file. Ask its owner.
• “Google is asking us to slow down” – wait one minute, then click Rename again; only unfinished files are retried.
• I picked a folder but the files inside didn’t appear – open the folder inside the picker and select the files themselves (Ctrl/Cmd-A selects all).
• Manage or cancel my subscription – open the RenameBee popup and click “Manage subscription” (or “See all plans” to compare plans), or email us.

Please include what you were trying to do and any message shown. Never send us passwords.