Support

Email support@renamebee.com. We usually reply within 2 business days.

Common fixes

• “Sign-in was cancelled” – click “Choose files in Google Drive” again and complete Google’s sign-in window.
• “You do not have permission” – you need edit access to the file. Ask its owner.
• “Google is asking us to slow down” – wait one minute, then click Rename again; only unfinished files are retried.
• I picked a folder but the files inside didn’t appear – open the folder inside the picker and select the files themselves (Ctrl/Cmd-A selects all).
• Manage or cancel my subscription – open the RenameBee popup and click Upgrade/Manage, or email us.

Please include what you were trying to do and any message shown. Never send us passwords.